Thank you for choosing ovely. As a global platform operated as a sole proprietorship, we strive to ensure you are satisfied with our services. Please read our refund policy carefully.
1General Subscription Refunds
We offer a 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our platform within your first 14 days of a paid plan, you may request a full refund. After the 14-day period, all subscription fees are non-refundable unless otherwise required by applicable law.
2EU Consumer Rights (Cooling-off Period)
If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have the right to cancel your subscription and request a refund within 14 days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive. If you explicitly request immediate access to our digital services, you acknowledge that you will lose your right of withdrawal once the service has been fully performed or access has been granted. However, to maintain goodwill, our general 14-day money-back guarantee applies regardless.
3Renewals & Cancellations
You can cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle. We do not provide refunds or credits for partial months of service or for periods where your account remained active but unused.
4How to Request a Refund
To request a refund within the eligible period, please contact us at support@ovely.me with your account details and the reason for your request. Refunds will be processed within 7-10 business days to the original payment method.
5Changes to this Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.